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january 26 my son flew non prevent from st. louis to laguardia airport new york. He arrived, his baggage didn’t. He claimed at the airport that his bag did not come from the plane. The lady at the booth checked the declare ticket. The bag had not left St. Louis. She gave him a locator selection and instructed him they'd be speaking to him soon. They may not find it so they sent him a kind to complete of his possessions inside the bag. He despatched it in.
I just received off the cell phone with Connie Sanders while in the DFW Business. I requested for her identify because she was so kind and helpful to us. I've hardly encountered someone so helpful and caring. If all of your representatives could be like her you would have a great airline.
I a short while ago took a flight from JFK to St Thomas over a Saturday eight am flight and experienced the most helpful, effective knonwledgable flight attendant she was excellent. I'd personally like to many thanks her for generating my trip much more satisfying.
My spouse And that i had a flight leaving Richmond Virginia which has a ultimate vacation spot of Seattle Washington. We are informed about flying and experienced flown other Airways earlier that 7 days about to and from numerous Locations. We experienced all our information and facts and went to use the American Airlines kiosk to print our boarding passes. The kiosk didnt inquire if those people who are flying are armed forces personnel so we started off in excess of and waited in line to speak to some consultant for the counter. The moment we ended up up at the counter we explained to a lady guiding the counter that my husband is while in the military services and we experienced two baggage to examine in. Thats after we were informed that our luggage the place more than pounds and It will be 250$ extra. We requested for your Woman to point out us where the package pricing is written. She was unable to provide that info and went on to inform us we could look it up ourselves. My husband that is enlisted from the U.S. Coastline Guard hasn't had to pay for additional or any sum for baggage, on orders or private. My spouse gave her the 250$ and that's in the event the agent we were being Talking with shortly turned incredibly rude and threatened to terminate our complete flight.
we always fly united. always. a short while ago, nonetheless, we had the opportunity to buy a A lot decrease fare on the net as a result of american Airways. now i see why it absolutely was reduced — shopper service was atrocious, the website didn’t get the job done properly, and i shed out on a very good offer.
On December 25, My three sons And that i experienced a flight from Cleveland to Phoenix that was to leave at 7:50 which has a end in Charlotte NC. At about three or four pm around the day of our departure, American Airways delayed our flight which might make us miss out on our connection in Charlotte which experienced no other flights out to Phoenix that working day OR the subsequent! And why the delay? No rationalization. So with none help from an AA consultant..(Nearly like it absolutely was our fault) we observed A further flight via Dallas…which still left in an hour or so and a 50 %. We manufactured it for the airport but with Yet one more impolite AA representative, (I understood it had been occupied with the vacations and all) I had been certain which i could get my bag in Dallas considering the fact that we now experienced to invest the night time there. I questioned him with regards to the tag that appeared like it had been checked to Phoenix and he mentioned curtly, you’ll just decide it up in Dallas and recheck it each morning. Well the bag didn't allow it to be around the conveyer in Dallas. When I requested A different consultant about it, he said it absolutely was in a major area and it was likely out when we remaining in the morning. I instructed him I desired it for my resort stay, and he instructed me it could acquire 4 hrs to receive it. Alright…nevermind…I’ll be again below in four hours!!! So I remaining for this article that Dallas resort without my baggage.. Obtained on our flight the next early morning and took off on time.
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I tried calling AA for restitution and acquired a “kind letter” apologizing for my knowledge.
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My husband and I flew from Palm Springs to Ft. Myers Florida, within the return trip, flight 2233 from Dallas, my partner Rick Barnes was Minimize extremely poorly by a thing while in the seat when he place our baggage in the overhead compartment. We called the Hostess and even though blood was gushing out in the wound, he was supplied a band support to protect the 5 inch gash in his leg. We were being instructed that when Every person boarded, the hostess would return with the primary support package and would need to create a report.
all to typically, administration is contacted when things go Improper…this is simply not a kind of letters…..I'm making contact with american airlines purchaser service thanks to a fantastic flight attendant named MARITA LORDI (FA #9
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We flew Just about inside eyesight from the place, and after that the captain arrived on and explained which the complex problem was performing up, and as opposed to landing where by our place was, they necessary to flip back again to obtain it serviced by men and women that would truly do that.